Hear what your callers hear.

Thanks for calling Ridgeline Plumbing, this is the front desk. We're closed for the evening but I can still help. What's going on?

My kitchen pipe just burst, there's water going everywhere.

Okay, that's an emergency, so let's stop the water first. Can you get to your main stopcock safely? It's usually under the kitchen sink.

Yeah, hold on. Okay, it's off. It's slowing down.

Well done. Leave the taps open so the pipes drain, and keep anything electrical well away from the water. I'm getting Marcus, our on-call plumber, on this right now.

Is he going to come out tonight? It's late.

With the water off, the damage stops where it is, so the honest answer is that first thing tomorrow costs you less and fixes it just as well. I can hold 7:30 AM, or Marcus can come out tonight at the emergency rate if you'd rather not wait.

Tomorrow morning is fine. 24 Alder Street.

Booked, 24 Alder Street, 7:30 AM with Marcus. I'm texting the confirmation to this number now, and I've flagged it as a burst pipe so he brings the right fittings.

That's great. Thank you.

You're welcome. If the water starts up again before he arrives, ring this number straight back and I'll get him moving. Try to get some sleep.